Frequently Asked Questions
Everything you need to know about our products, shipping, and returns.
Product
What makes HQSAGA™ different?
HQSAGA™ uses 100% GOTS-Certified Organic Cotton, certified by ICEA, and UPF 50+ fabric testing by TÜV SÜD to make comfortable clothing for everyday adventures.
What is UPF 50+?
UPF (Ultraviolet Protection Factor) measures how effectively fabric blocks ultraviolet (UV) radiation. Our fabrics are independently tested by TÜV SÜD. A UPF 50+ result means the tested fabric blocks at least 98% of UV radiation.
Why organic cotton?
We use 100% GOTS-Certified Organic Cotton, certified by ICEA (license GOTS-10677). It is soft, breathable, and chosen for everyday comfort. GOTS sets the organic-fiber and restricted-input criteria for that certification.
Is HQSAGA™ clothing only for the beach?
No. UV exposure also happens at school, at the park, during sports, and on family outings. HQSAGA™ apparel is designed for everyday wear—not just beach days.
Will the garments shrink after washing?
Our garments have been evaluated for appearance after repeated washing with satisfactory results. To help maintain the best fit and quality, we recommend following the care instructions on the garment label.
Are the garments true to size?
Yes. Our garments are designed to fit true to size. Please refer to the Size Guide on each product page to help choose the best fit for your child.
How should I care for my HQSAGA™ clothing?
Machine wash cold with like colors and tumble dry low. Following the care instructions helps preserve the garment’s quality, appearance, and performance.
Quality & Testing
Are your products independently tested?
Yes. Representative samples are independently tested by TÜV SÜD. Those tests cover applicable U.S. children's product safety requirements and product performance standards for the sampled garments.
What is GOTS?
GOTS (Global Organic Textile Standard) is one of the world's leading standards for organic textiles. Our current collection is made using 100% GOTS-Certified Organic Cotton and is certified by ICEA (license GOTS-10677), supported by GOTS transaction certificates issued for production.
What does UPF 50+ certification mean?
Our fabrics are independently tested by TÜV SÜD. A UPF 50+ result is the highest UPF classification and means the tested fabric blocks at least 98% of UV radiation.
What is CPSIA?
CPSIA is the U.S. law that sets safety requirements for children’s products. Representative samples of our apparel are independently tested by TÜV SÜD. Email hello@hqsaga.com if you need the test report for a specific style.
Family-Owned
Who is HQSAGA™?
HQSAGA™ is a family-owned U.S. business founded by parents who wanted to create thoughtfully made clothing families can trust.
Why did you start HQSAGA™?
As parents, we wanted everyday clothing that combines comfort, quality, GOTS-certified organic cotton, and UPF 50+ fabric testing.
Where are your products designed?
Our products are thoughtfully designed in the United States.
Where are your products manufactured?
Our products are manufactured in India by GOTS-certified manufacturing partners using 100% GOTS-Certified Organic Cotton. Representative samples are independently tested by TÜV SÜD.
Shipping
When will my order ship?
Orders placed by 1:00 PM ET (Monday–Friday) are typically processed and shipped the same business day. Orders placed after 1:00 PM ET, on weekends, or on major U.S. carrier holidays typically ship the next business day.
How long does delivery take?
Standard Shipping: 3–5 business days after shipment. Expedited Shipping: 1–3 business days after shipment.
Do you offer free shipping?
Yes. We offer free standard shipping on qualifying U.S. orders of $50 or more.
Do you ship internationally?
Not at this time. We currently ship within the United States.
How can I track my order?
When your order ships, you’ll receive a confirmation email with tracking details. You can also email hello@hqsaga.com with your order number if you need help locating your shipment.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible at hello@hqsaga.com.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for unworn, unwashed items with the original tags attached.
How do I start a return?
Email hello@hqsaga.com with your order number, and we’ll guide you through the return process.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective, damaged, or we shipped the wrong item.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are typically processed within 3–5 business days to your original payment method.
Can I exchange for a different size?
Email hello@hqsaga.com with your order number and the size you’d like instead. We’ll help with available return or exchange options.
Why Choose HQSAGA™?
At HQSAGA™, we believe parents shouldn't have to choose between comfort, quality, and sun protection. That's why every garment is thoughtfully designed in the USA, made using 100% GOTS-Certified Organic Cotton by GOTS-certified manufacturing partners, independently tested by TÜV SÜD, and offered with UPF 50+ fabric testing. Every thread. Every stitch. Made with purpose.