Shipping Policy

We want your order to arrive safely and on time. This Shipping Policy explains how HQ Saga fulfills and delivers orders placed on our website.

Order processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email when your order is placed and a shipping notification with tracking when your package ships.

Free shipping

We offer free standard shipping on U.S. orders of $50 or more before taxes and after discounts. Orders below $50 are charged shipping at checkout based on your delivery address and selected method.

Shipping methods & delivery times

Estimated delivery times begin after your order has shipped:

• Standard shipping — typically 5–8 business days
• Expedited shipping — typically 2–4 business days (when available at checkout)

Delivery times are estimates and may vary during peak seasons, weather events, or carrier delays. HQ Saga is not responsible for delays caused by the shipping carrier once the package is in transit.

Shipping destinations

We currently ship to addresses within the United States. If you need help with an international inquiry, email hello@hqsaga.com.

Tracking your order

When your order ships, we email a tracking link. You can also view order status by signing in to your account.

Lost, stolen, or damaged packages

If your tracking shows delivered but you cannot locate the package, or if your order arrives damaged, contact us within 7 days at hello@hqsaga.com with your order number and photos (if applicable). We will work with you on a replacement or refund where appropriate.

Returns

For returns and exchanges, see our Refund Policy.

Questions

Email hello@hqsaga.com and include your order number — we are happy to help.